VITALOGIC · RETURNS
Returns, cancellation and complaints
Returns and complaints must go to the seller that took payment and confirmed the official order. VITALOGIC does not receive goods or refund payments.
Last updated: August 30, 2026Contact the seller
Use the contact details in the order confirmation, invoice or official account. The policy of the seller and market where the order was placed applies.
Act without undue delay
For cancellation, damage, missing items, an incorrect item or a quality concern, notify the seller without undue delay. Specific time limits and rights vary by country and product type.
Keep supporting information
Keep the official order number, date, proof of payment, product name, packaging and relevant photographs. Do not send goods to an unverified address before the seller replies.
How VITALOGIC may help
We may help identify the route and match an enquiry to a VITALOGIC preliminary request, but we do not decide refunds, replacements, compensation or response times.
Data safety
Do not send a full card number, CVC/CVV, passwords, text-message codes or medical records. An order number and safe contact details are normally sufficient.